LANPWR Warranty Policy
Our Commitment to You
Warranty Coverage
Refer to the product manual, our website, or contact Customer Support for proper usage guidelines.
Additional Terms
If the package is delivered to the original shipping address provided with the order but is subsequently forwarded by the buyer to another country or region, the buyer is responsible for any additional return shipping costs.
LANPWR is not liable for lost or stolen packages. If tracking confirms delivery but the item is missing, follow the carrier’s dispute process. For assistance, contact our team.
Product Warranty Details
Category | Models | Warranty |
---|---|---|
Battery |
12.8V100Ah 12.8V100Ah Bluetooth 12.8V100Ah Mini Bluetooth 12.8V200Ah Plus 12.8V200Ah Plus Bluetooth 12.8V300Ah Bluetooth 25.6V100Ah Bluetooth |
5 years total (3+2 with registration) Year 1-3: Non-product quality issues, buyer pays shipping (Extra 2 years require membership registration) |
D5-2500 |
5 years total (2+3 with registration) Year 1-2: Non-product quality issues, buyer pays shipping (Extra 3 years require membership registration) |
|
2400Pro |
2 years Year 1: Non-product quality issues, buyer pays shipping |
|
51.2V105Ah | 5 years total (3+2 with registration) Year 1-3: Non-product quality issues, buyer pays shipping Year 4-5: Buyer pays shipping + depreciation (Extra 2 years require membership registration) |
|
Charger | Charger |
2 years Non-product quality issues, buyer pays shipping |
Other Accessories | Converter, Others |
2 years Non-product quality issues, buyer pays shipping |
1. Returns & Exchanges Due to Product Issues
Product Purchased Months | ≤ 12 Months | > 12 Months |
---|---|---|
Exchange Fees | / | Current Product Sale Price - (Original Product Purchase Price - Monthly Depreciation Fee * Product Purchased Months - One Way Return Shipping Fee) |
2. Returns & Refund Due to Personal Reasons
Product Purchased Months | ≤ 1 Month | 1 Month ≤ Product Purchased Months ≤ 3 Months | > 3 Months |
---|---|---|---|
Restocking Fee | 10% to 15% | 10% to 15% | Not Accepted If a special return is necessary, Refund = Monthly Depreciation Fee * Product Purchased Months + 10% to 15% Restocking Fee + One Way Return Shipping Fee |
Return Shipping Fee | / | 1. No charge for return on the buyer's own and provide the tracking number; 2. Charges based on quotes supplied by LANPWR's logistics carriers when the buyer uses the pre-paid return shipping label. | Not Accepted If a special return is necessary, Refund = Monthly Depreciation Fee * Product Purchased Months + 10% to 15% Restocking Fee + One Way Return Shipping Fee |