LANPWR Warranty Policy

Our Commitment to You

LANPWR is dedicated to pioneering innovation and delivering breakthrough solutions for a sustainable future. To demonstrate our confidence in product quality, we are pleased to offer a warranty on all LANPWR products.

Warranty Coverage

This warranty becomes effective upon the date of purchase by the original buyer. It covers significant defects in materials, workmanship, or performance under normal use and service conditions.

Remedy
If any LANPWR product fails to meet the quality standards outlined in this Limited Warranty (as determined by our Technical Support Team), we will, at our discretion:
1. Repair the defective product, or replace it with a new or refurbished product of equal or greater rated power and compatibility.
2. In rare cases where repair or replacement is not feasible, a refund may be issued. Note that this is a Limited Warranty; certain items may incur prorated replacement fees (see attached schedule for details).

Warranty Void Conditions
This warranty does not apply if the product is:
Disassembled, improperly installed, or operated contrary to instructions.
Refer to the product manual, our website, or contact Customer Support for proper usage guidelines.

Additional Terms

Shipping Responsibilities

If the package is delivered to the original shipping address provided with the order but is subsequently forwarded by the buyer to another country or region, the buyer is responsible for any additional return shipping costs.

LANPWR is not liable for lost or stolen packages. If tracking confirms delivery but the item is missing, follow the carrier’s dispute process. For assistance, contact our team.


Returns Process
Products must be returned to a LANPWR warehouse for inspection by our Technical Support Team before refunds, replacements, or discounts are issued.
LANPWR reserves the right to modify this policy. Visit Return & Refund Policy for the latest terms.
Product Registration Page

Product Warranty Details

Updated Date: April 1, 2025

Category Models Warranty
Battery

12.8V100Ah

12.8V100Ah Bluetooth

12.8V100Ah Mini Bluetooth

12.8V200Ah Plus

12.8V200Ah Plus Bluetooth

12.8V300Ah Bluetooth

25.6V100Ah Bluetooth

5 years total (3+2 with registration)

Year 1-3: Non-product quality issues, buyer pays shipping
Year 4-5: Buyer pays shipping + depreciation

(Extra 2 years require membership registration)
D5-2500

5 years total (2+3 with registration)

Year 1-2: Non-product quality issues, buyer pays shipping
Year 3-5: Buyer pays shipping + depreciation

(Extra 3 years require membership registration)
2400Pro

2 years

Year 1: Non-product quality issues, buyer pays shipping
Year 2: Buyer pays shipping + depreciation
51.2V105Ah 5 years total (3+2 with registration)
Year 1-3: Non-product quality issues, buyer pays shipping
Year 4-5: Buyer pays shipping + depreciation
(Extra 2 years require membership registration)
Charger Charger

2 years

Non-product quality issues, buyer pays shipping
Other Accessories Converter, Others

2 years

Non-product quality issues, buyer pays shipping

1. Returns & Exchanges Due to Product Issues

Product Purchased Months ≤ 12 Months > 12 Months
Exchange Fees / Current Product Sale Price - (Original Product Purchase Price - Monthly Depreciation Fee * Product Purchased Months - One Way Return Shipping Fee)



Note: Monthly Depreciation Fee = Original Product Purchase Price / Total Warranty Months (Warranty period calculated by month, such as 5-year warranty, i.e., 60 months)

2. Returns & Refund Due to Personal Reasons

Product Purchased Months ≤ 1 Month 1 Month ≤ Product Purchased Months ≤ 3 Months > 3 Months
Restocking Fee 10% to 15% 10% to 15% Not Accepted
If a special return is necessary, Refund = Monthly Depreciation Fee * Product Purchased Months + 10% to 15% Restocking Fee + One Way Return Shipping Fee
Return Shipping Fee / 1. No charge for return on the buyer's own and provide the tracking number; 2. Charges based on quotes supplied by LANPWR's logistics carriers when the buyer uses the pre-paid return shipping label. Not Accepted
If a special return is necessary, Refund = Monthly Depreciation Fee * Product Purchased Months + 10% to 15% Restocking Fee + One Way Return Shipping Fee




Note: Ensure that the complete package is returned (including the original box, product, all accessories, and documents contained in the package). If any items are damaged or missing, the buyer will be responsible for any resulting loss.


Order Cancellation

Buyers have a 30-minute window to cancel their order after it has been placed. If the order has already been shipped or picked up and can't be canceled, buyers should try to contact the shipping carrier to refuse the package.


Warranty Exclusions

This Limited Warranty does not cover any Battery subjected to the following conditions:
-Damage due to being unsecured or insufficiently secured
-Improper installation, use, maintenance, or service
-Loose battery terminal connections
-More than 4 batteries connected in series (above 48V)
-Reverse polarity connections
-Inappropriate storage conditions as defined by Battery Owner’s Manual including but not limited to, exposure to extreme ambient temperatures above 60°C or below -20°C, fire, or water submersion, and/or storing Battery in a completely discharged state
-Any short circuit caused by accidental, intentional, or inadvertent connection of the positive and negative terminals
-Damage caused by impact, accident, collision, or drop
-Under/over charging the Battery as defined in its respective Battery Owner’s Manual
-Use with other third-party product(s) which fail
-High resistance as a result of corroded terminals, poor crimps, or insufficient cable size
-Battery that fails as a result of a faulty electrical system
-Battery that has been opened, modified or tampered with in any way.
-Battery that was used for applications other than which it was designed and intended for, including repeated engine starting, or drawing more amps then the battery is rated to continually discharge in its respective specifications
-Battery that has not been charged for over 1 year (batteries need to be charged periodically to maintain Battery cell health)
-Battery that has been used in a commercial application where it is cycled to more than 80% depth of discharge repeatedly within 24 hour periods.

These warranty terms ensure that customers can enjoy the high-quality performance and reliability of our products, while also providing clear, long-term support to ensure your equipment performs optimally at critical times. If you encounter warranty after-sales problems, please refer to the warranty policy. The final interpretation right belongs to the LANPWR brand.