Warranty Policy

Important Warranty Notice:

● Modifying the product (including disassembly) voids the warranty.

● Returns for modified products will be refused and returned at the customer's expense.

Warranty Claim Process (Follow steps to avoid delays):

1. Describe the problem: Explain the issue, when it happened, and what you were doing.

2. Include: Full order number & product serial number (SN).

3. List troubleshooting steps you've already tried.

 

Limited Warranty Policy

LANPWR is committed to providing pioneering solutions to create a sustainable future for all mankind, led by innovation, committed to trust through quality and delivering value through service. To demonstrate our confidence in the quality of our products, we are committed to providing the following warranty on all products sold by LANPWR, which is effective from the date of purchase by the buyer and will provide you with peace of mind for years to come. In the event of a product failure, rest assured that if any LANPWR product fails to meet the quality standards outlined in this limited warranty (as determined by our technical support team), we will either repair the defective product or replace it with a new/refurbished product that will be compatible with the original product and will have the same or higher power rating. In special cases where repair or replacement is not possible, we may process a refund. Please note that this warranty is subject to the terms of the Limited Warranty and is accompanied by a Warranty Replacement Ratio Correspondence Table detailing the replacement cost of each item.

1. Warranty Period

Product item			Warranty period
Battery		12V series：≥50Ah	5 years
		24V series：≥100Ah	5 years
		48V series：≥100Ah	5 years
		51.2V series：≥100Ah	5 years
		12V series：＜50Ah	2 years
Power Station		D5-2500	5 years
Balcony Solar System		2200PRO, 2400PRO, 3000Plus	2 years
Accessories	Charger	AC-DC Charger	2 years
	Inverter	12V 1000W	2 years
	Inverter	12V 2000W	2 years
	Inverter	24V 1000W	2 years
	Inverter	24V 2000W	2 year
	Inverter	3600W Off-grid All-in-one Machine	2 year
	Inverter	3000W Off-grid All-in-one Machine	2 year

2.Warranty Content

2.1 Order Cancellation

You can cancel your order within 30 minutes after placing it. If the order has already been dispatched or picked up and cannot be canceled, contact the carrier to refuse delivery.

2.2 No Reason Return

Return Type	Return Period	Return shipping fee	Refund Instructions	Return conditions
No Reason Return	≤7 days	Buyer cover	Refund less shipping	① Item & accessories undamaged ② Original packaging ③ Item must be in resellable condition
	8~30 days	Buyer cover	Refund less shipping

Notes:

① Return period starts from delivery date.

② Buyer cover shipping for non-defect returns.

③ Contact us for a return label – self-arranged returns not accepted

 

3. Personal Reason Returns

Return Type	Return Period	Return Shipping Fee	Return Conditions
Personal Reason Returns	31~90 days	Buyer Cover	① Item & Accessories Undamaged ② Original Packaging ③ Item must be in resellable condition

Notes:

① The return period for personal reasons begins on the date of purchase.

② We will charge part of the fee, check 4.2 Refund instructions.

4. Defective Product Returns

4.1 Replacement

Option	Year Of Orders	Cost
New	≤12 Months	Free
	12＜X≤60 Months	Pay Price Difference
Refurbished	12＜X≤24 Months	Free
	24＜X≤36 Months	Buyer Cover Shipping
	36＜X≤60 Months	Buyer Cover Shipping

Notes:

① New item fee = Current price - (Purchase Price - Monthly Depreciation × Months Owned - Return Shipping).

② Monthly Depreciation = Purchase Price / Total Warranty Months.

③ Warranty Continues From Original Purchase Date.

4.2 Refund

Return Type	Year of orders	Return Conditions	Refund Amount
Product Quality Issues	3~12 Months	① Good Appearance ② No missing accessories	Purchase Price - (Monthly Depreciation × Months) - Return Shipping
	12~24 Months		Purchase Price - (Monthly Depreciation × Months) - Return Shipping-Processing fee
	24~36 Months
	36~48 Months
	48~60 Months

 

① Monthly Depreciation = Purchase Price / Warranty Months.

② Purchase Time ≤ 3 Months, Refund less shipping

③ Processing Fee = One-Way Shipping × 1.2

5.Additional Notes

• Missing Accessories: €5–20 deduction per item (evaluated by support).

• International Returns: Buyer cover extra shipping costs for remote/island addresses.

• Lost/Stolen Packages: File a claim with the carrier, if you need further assistance you can contact Customer Service

6.Buyer Responsibilities

6.1 Usage Restrictions

• No incompatible chargers/overvoltage use.

• No using non-starter batteries for engine ignition.

• No series/parallel connections unless specified.

6.2 Operational Rules

• Avoid liquid exposure, reverse polarity, extreme temps/humidity.

• Prevent physical damage (impact, puncture, etc.).

• No disassembly/modification/unauthorized repairs.

• Protect against corrosion or misuse.

7.Warranty Exclusions

7.1 Not covered

(1) Normal wear (case scratches, capacity degradation)

(2) Force majeure (natural disasters, war, etc.)

(3) Human damage (tampering, water exposure, misuse)

(4) Third-party issues (theft, unauthorized purchases)

(5) System errors (poor ventilation, electrical stress)

(6) Poor maintenance (loose terminals, missing pads)

(7) Violating usage restrictions

7.2 Additional exclusions

• Consumable parts

• Damage from improper storage/transport/installation

• Failure to follow manuals

8. After-Service Policy

• Refunds/replacements require returned items.

• Warranty period continues from original purchase.

-Battery Warranty Details:

• Only functional failures are covered

• Only functional failures covered (excludes capacity fade/cosmetic issues).

9. Warranty Validation

Claims denied if:

① Outside warranty period

② Normal wear

③ Tampering damage

④ Non-manufacturer defects

⑤ Improper use/maintenance

10. Special Statement

The use of batteries as a backup/primary buyer for life support systems or other medical equipment is prohibited without the manufacturer's participation in the system design and express written authorization. To the fullest extent permitted by law, the manufacturer disclaims any liability arising from such use. In addition, the manufacturer reserves the right to refuse to provide after-sales service for batteries used in the above scenarios and shall not be liable for such refusal.

The invalidity of some provisions of this policy, if any, shall not affect the validity of other provisions.

11. Customer Support:

✉ Email: support@lanpwr.com